FAQs
Frequently Asked Questions (FAQs)
Welcome to the Frequently Asked Questions (FAQs) page of ECLISÉ. We've compiled answers to some of the most common inquiries we receive to assist you in navigating our products and services seamlessly. If you don't find the answer you're looking for below, please don't hesitate to reach out to our dedicated customer support team for further assistance.
1. What payment methods do you accept?
At ECLISÉ, we accept payment via all major credit cards, including Visa, Mastercard, American Express, and Discover.
2. How long does shipping take?
Shipping times may vary depending on your location and the specific product(s) ordered. Typically, orders are processed and shipped within 1-3 business days. Once shipped, domestic orders within the UK typically arrive within 5-7 business days, while international orders may take 7-14 business days. Please note that shipping times may be affected by factors beyond our control, such as customs processing and postal service delays.
3. Do you offer international shipping?
Yes, we proudly offer international shipping to select countries worldwide. To determine if we ship to your location and to calculate shipping costs, simply enter your shipping address during checkout. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.
4. What is your return policy?
At ECLISÉ, we stand behind the quality of our products and strive for 100% customer satisfaction. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange, excluding shipping costs. To initiate a return, please contact our customer support team for assistance.
5. Are your products covered by a warranty?
Yes, all products sold by ECLISÉ are covered by a manufacturer's warranty against defects in materials and workmanship. Warranty periods may vary depending on the product and manufacturer. If you encounter any issues with your purchase during the warranty period, please contact our customer support team for further assistance.
6. How can I contact customer support?
Our dedicated customer support team is here to assist you with any questions, concerns, or feedback you may have. You can reach us via email at [eclise@gmail.com] or by filling out the contact form on our website. We strive to respond to all inquiries promptly and provide personalized assistance to ensure your satisfaction.
We hope these FAQs have provided clarity and answered any questions you may have. If you require further assistance or have additional inquiries, please don't hesitate to reach out to us. Thank you for choosing ECLISÉ – where customer satisfaction is our top priority.
Welcome to the Frequently Asked Questions (FAQs) page of ECLISÉ. We've compiled answers to some of the most common inquiries we receive to assist you in navigating our products and services seamlessly. If you don't find the answer you're looking for below, please don't hesitate to reach out to our dedicated customer support team for further assistance.
1. What payment methods do you accept?
At ECLISÉ, we accept payment via all major credit cards, including Visa, Mastercard, American Express, and Discover.
2. How long does shipping take?
Shipping times may vary depending on your location and the specific product(s) ordered. Typically, orders are processed and shipped within 1-3 business days. Once shipped, domestic orders within the UK typically arrive within 5-7 business days, while international orders may take 7-14 business days. Please note that shipping times may be affected by factors beyond our control, such as customs processing and postal service delays.
3. Do you offer international shipping?
Yes, we proudly offer international shipping to select countries worldwide. To determine if we ship to your location and to calculate shipping costs, simply enter your shipping address during checkout. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.
4. What is your return policy?
At ECLISÉ, we stand behind the quality of our products and strive for 100% customer satisfaction. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange, excluding shipping costs. To initiate a return, please contact our customer support team for assistance.
5. Are your products covered by a warranty?
Yes, all products sold by ECLISÉ are covered by a manufacturer's warranty against defects in materials and workmanship. Warranty periods may vary depending on the product and manufacturer. If you encounter any issues with your purchase during the warranty period, please contact our customer support team for further assistance.
6. How can I contact customer support?
Our dedicated customer support team is here to assist you with any questions, concerns, or feedback you may have. You can reach us via email at [eclise@gmail.com] or by filling out the contact form on our website. We strive to respond to all inquiries promptly and provide personalized assistance to ensure your satisfaction.
We hope these FAQs have provided clarity and answered any questions you may have. If you require further assistance or have additional inquiries, please don't hesitate to reach out to us. Thank you for choosing ECLISÉ – where customer satisfaction is our top priority.